As an revolutionary bridal boutique, we pride ourselves on making our brides feel as secure, comfortable and unique as possible, providing all brides with the information they need to feel assured in their timeless purchase. 

It is for this reason, we believe that no question should go unanswered. 

Please refer to our FAQ below.


FAQ


How long will it take to receive my timeless gown?

Tying the Knot Bridal Boutique suggest that our Timeless brides order within 6-12 months prior to their wedding day for .

The Perfect Fit - 6 Months

The Knot Collection - 3 Months

The Allure Collection - 1 Month

  Tying the Knot Bridal Boutique does accept rush orders, in which case,  an additional charge will be added. 

What materials are used to custom make my affordable, unique and timeless gown?

The fabrics used to create our timeless gowns are of the highest quality.  Our fabrics range from tulle, organza, satin, silk, French lace and satin-organza. Some of the dresses are beaded with faux pearls and rhinestone.

Can I be assured of Tying the Knot Bridal Boutique?

We pride ourselves on offering exceptional service, unique products and prompt communication and delivery. Our team will be with you every step of your way, tying the knot with you in the end. 

Does Tying the Knot Bridal Boutique offer alterations?

 The Perfect Fit - Inclusive of one alteration 

The Knot Collection - Inclusive of one alteration

The Allure Collection - Additional cost for alterations

If for some reason there is a manufacturing fault, that we have missed along the way, we would of course repair your dress free of charge. However we do not cover alterations due to lose or gain in weight after your first alteration. 

I aim to trim & tone before my big day. If I order my timeless gown now, will it still fit me?

Let's not lie, every girl tries to trim and tone that little bit more before they tie the knot, and this is no problem at all, you deserve to look banging!!  If you do happen to drop a few kg's, our dresses are adaptable and can be alter by a professional seamstress. This cost is at an addition fee, so your bespoke gown fits your perfectly.

What happens if I need to return an item?

When you place your order, your dress is made especially for you and to your dress size and height and therefore we cannot offer returns or refund due to change of mind.